UQ staff workshop increases cross-cultural communication skills

A cross-cultural training workshop at the University of Queensland is helping staff communicate more effectively with the University's culturally diverse staff and students.

Six sessions have already been held with the next planned for August 11. Funded by the University's Staff Development Committee, the training program is part of the University's policy to enhance understanding of other cultures within the University, especially those of students and staff from non-English-speaking and indigenous backgrounds.

Endorsement for the training program comes from the highest University levels with the the Vice-Chancellor and members of senior management attending the workshop.

According to workshop co-ordinator Helen Darch, each four-hour session uses a series of case studies to explore barriers to effective cross cultural communication, differences in educational values and the cultural adjustment process.

She said that international students also spoke to each group giving first-hand accounts of practical difficulties such as not understanding many colloquialisms and the huge overall emotional adjustment when beginning study in an unfamiliar environment.

"The workshop is designed for all staff to increase their awareness of cross-cultural issues, increase sensitivity to the learning and service needs of a culturally diverse student population and aid more effective communication," Ms Darch said.

"The workshop has been widely acclaimed by participants with comments such as ?it was very useful... made me think about cultural dimensions I had never considered' being received".

Further workshops are scheduled for September 18, October 23 and November 9. To reserve a place, contact Monique Atwell (telephone 07 3365 3019 or
email m.atwell@mailbox.uq.edu.au).

For more information, contact Ms Darch (telephone 07 3365 7413).